# Draft provider support request — not sent

We are generating a fictional Ukrainian family story using
`google/gemini-omni-flash-1-1` at360p with native speech, approved local character
storyboards and matching excerpts of the owner's original narrative reference.
The daughter is10years old. The content is a benign family conversation.

Two requests returned `400 PUBLIC_ERROR_MINOR` with no media:
-341db26d1826f759f87c791990c658e4: family clinic scene.
-f0ce775e45786720bea54e24f551ce35: child asking her mother about attending her
concert in a car; explicit documented References roles for NEW generation.

The adult-only counterpart b4e26e7aa81dc1c753360665646a7a1e returned a native
Ukrainian AV clip, so authentication and the model endpoint are operational.

Please confirm whether this service officially supports these minor-containing
reference inputs for new video generation. If supported, what is the documented
request contract? If not, please confirm the limitation. We are not asking to
bypass safety filters, conceal age, or route around regional restrictions.

Separately, with a3s video reference and requested duration8, the adult result was
3.008s. Your documentation says duration is ignored with video input. Is there a
documented way to create a new8s native-speech scene using a3s video reference?

Further observed results,2026-09-10:
- Explicit reference-role adult scene query5de5a9051ef432a7a22a91ec795987ce and
  answer536d665fadbc7e24e0c852068084b3bf both returned native Ukrainian AV.
- The adjacent adult phrase437d8313b9cd06131a6bf27e308fec84 returned
  PUBLIC_ERROR_SPEECH_EDIT despite the same documented NEW-generation reference mode.
- Task04c55ca088e594ab096c1034f69c4e04 returned500 Internal Error. One identical-input
  retrybe6e5b9fe39f79b8fe0a0b1d380d9176 succeeded. This was a transient-error retry,
  not a safety-refusal retry.
- Native outputs remain3.008s. Actual generated captions sometimes reappear despite
  explicit exclusion. Please clarify the supported reference-mode contract for this
  wrapper; we will not disguise inputs or bypass filtering.

Status: draft only, never sent. No external support contact was authorized.

Latest owner policy repair:12dd5747d61265cebd674eb7bccb26af returned500; one
identical-input retry54b23acfde1d3f6042572fcd36478e2f returned PUBLIC_ERROR_SPEECH_EDIT.
No output. The owner now forbids all subtitles and allows±25percent duration variance.
The no-subtitle directive is explicit, but the wrapper still refuses native new speech
on some adult reference inputs. Twelve jobs total:5raw outputs;2MINOR,3SPEECH_EDIT,
2internal500 failures. This factual support request remains unsent.